Professional Automotive has been taking care of my vehicles for over 20 years. As such I have been through many staff changes. I have always found them to be friendly, competent, and to stand behind their work. Also as I tend to keep my vehicles for long periods of time so the digital recordkeeping is also a big benefit. Now they are not a discount auto repair service. I expect the cost is comparable to dealerships. In regards to the current staff with Brandon and David at the counter the Customer service is well done. Brad is the mechanic I am familiar with and I have seen everything out from under the hood of my 2006 Buick Lucerne with the V8 NorthStar and wondered if he would ever be able to get it back together. When I got it back it ran like new. They stay pretty busy and sometimes with major repairs it takes a little longer then I would prefer but as a business owner myself I understand the juggling act that it takes to get all things done so I don't complain. Also they clean the vehicle if they have it a while so that is a nice touch. I do not hesitate to recommend Professional Automotive for your car repair needs.